This Privacy Policy explains how Arete STR Group LLC (“Company,” “we,” “us,” or “our”) collects, uses, and protects your information when you visit our website or participate in our services, including our SMS messaging program.

By using this website or opting in to receive SMS messages, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Information you voluntarily provide, including:

• Name
• Email address
• Phone number
• Booking or inquiry details
• Payment-related information (processed via third-party providers)

b. Non-Personal Information

We may collect non-personal information such as:

• IP address
• Browser type and device information
• Pages visited and time spent on the Site
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information solely to:

• Respond to inquiries and service requests
• Provide and manage services
• Send service-related communications, including SMS messages only when you have explicitly opted in
• Provide customer support
•Comply with legal and regulatory requirements

3. SMS Messaging & Mobile Information (Strict Compliance)

If you opt in to receive SMS messages from Arete STR Group LLC, your mobile phone number and consent information will be used only for purposes related to our messaging program.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You may opt out of SMS communications at any time by replying “STOP.”

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to improve website functionality and user experience. You may disable cookies through your browser settings.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no data transmission over the internet can be guaranteed to be completely secure.

6. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.

8. Children’s Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors.

9. Your Rights and Choices

You may request access, correction, or deletion of your personal information and may opt out of communications, including SMS, at any time.

10. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes take effect immediately upon posting.

11. Contact Information

If you have questions about this Privacy Policy, please contact [email protected].